How do I connect my WhatsApp Business account?
Open Channels, choose Connect channel, and select WhatsApp. Follow the QR or Meta connection steps shown in the app.
Read guideHelp center
How can we help?
Search practical setup guides, troubleshoot an issue, or join the Conveliq community.
Popular: WhatsApp setup, AI training, billing, troubleshooting
Common questions
Quick answers with links to current support guides
Why isn't my AI responding to messages?
Check: (1) AI is toggled ON in settings, (2) WhatsApp is connected, (3) Knowledge base has content. Most issues are solved by these three checks.
Read guideHow do I train the AI on my products?
Paste your website URL or upload product docs in Dashboard → Knowledge Base. AI scans and learns automatically. Manual entry also available.
Read guideCan I upgrade or downgrade my plan anytime?
Yes! Go to Dashboard → Billing → Change Plan. Upgrades are instant. Downgrades take effect at the end of your billing cycle.
Read guideHow do I connect my Shopify store?
Dashboard → Integrations → Shopify → Connect store. Products and orders sync automatically for order-status replies and cart recovery.
Read guideHow does lead scoring work?
AI tags chats as Hot, Warm, or Cold based on buying signals. Customize rules in Dashboard → AI Settings → Qualification.
Read guideBrowse support topics
Product setup and troubleshooting stay under Support.