Terms of Service

By using Conveliq (conveliq.com and app.conveliq.com), you agree to these terms. If you do not agree, do not use the service.

Conveliq provides AI-powered messaging automation for business sales. Features include auto-reply, lead qualification, bookings, orders, and team inbox management.

You are responsible for your account credentials. Paid plans are billed monthly via our payment processor, Paddle. Free plan limits apply as described on our pricing page. Promotional offers (e.g. 3-month Growth trial) expire on stated dates.

You may not use Conveliq for spam, illegal activity, or messaging without proper consent. You must comply with WhatsApp Business Policy and applicable Meta platform terms.

• No unsolicited bulk messaging, spam, or harassment of any kind.
• No transmission of content that is illegal, fraudulent, defamatory, or infringing on third-party rights.
• You must obtain proper consent before messaging contacts through our platform.
• You are solely responsible for the content sent through your account, including AI-generated responses.

Conveliq integrates with WhatsApp through publicly documented protocols for business automation purposes. You acknowledge and agree to the following:

• WhatsApp and Meta do not officially endorse or support third-party automation tools. Using Conveliq in conjunction with WhatsApp is done entirely at your own risk.
• Running WhatsApp Web Protocol integrations in production environments may violate WhatsApp's Terms of Service and/or the WhatsApp Business API agreement.
• Meta/WhatsApp may, at any time and without notice, take enforcement action against accounts, phone numbers, or businesses that use unofficial automation methods. This includes but is not limited to: temporary or permanent bans, account suspension, phone number blocking, and device restrictions.
• Conveliq is not responsible for any bans, restrictions, or enforcement actions taken by Meta, WhatsApp, or any other platform against your account, phone number, device, or business.

If your WhatsApp channel, phone number, or business account is restricted, banned, or otherwise penalized as a result of using Conveliq, we will not issue refunds, credits, or compensation for any losses incurred. This includes loss of access to messaging, loss of business contacts, revenue disruption, or any other consequential damages.

You accept full responsibility for how you use Conveliq in connection with WhatsApp and other messaging platforms. Specifically:

• You are responsible for ensuring your usage complies with all applicable platform terms, including WhatsApp's Business Policy and Meta's Developer Terms.
• If your WhatsApp account, phone number, or business channel is restricted, banned, or flagged due to abuse, spam, policy violations, or any other reason, Conveliq bears no liability whatsoever.
• Conveliq does not guarantee uninterrupted service or uninterrupted access to WhatsApp's infrastructure. Platform changes, API deprecations, or enforcement actions by Meta are beyond our control.
• In the event of a channel restriction or ban, we are not obligated to restore your account, phone number, or channel access. Any reconnection or migration efforts are offered on a best-effort basis only.
• You indemnify Conveliq against any claims, damages, or losses arising from your use of our service in connection with WhatsApp or any third-party platform.

Conveliq relies on third-party messaging platforms (including WhatsApp by Meta) to deliver its services. We do not control these platforms and cannot guarantee:

• Continued availability or compatibility of WhatsApp Web Protocol with our service.
• That your connected WhatsApp channels will remain active or unrestricted.
• Timely restoration of any restricted or banned channel.
• That platform policy changes will not render any feature partially or fully inoperable.

If a platform change, enforcement action, or channel restriction renders any part of Conveliq inoperable, we will make commercially reasonable efforts to adapt our service but make no guarantees regarding timeline or success. No refunds or credits will be issued for service disruptions caused by third-party platform actions.

Conveliq is provided "as is". We are not liable for lost revenue, missed messages, or third-party platform outages. AI responses should be reviewed; you remain responsible for customer communications.

In no event shall Conveliq be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the service — regardless of whether such damages are based on contract, tort, strict liability, or any other theory, and even if Conveliq has been advised of the possibility of such damages.

Our total cumulative liability to you for all claims arising out of or relating to the use of Conveliq shall not exceed the total fees you paid to us in the 12 months preceding the claim.

Questions: support@conveliq.com

For refund-related inquiries, please refer to our Refund Policy.